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JanSport backpack: Backpack with a 30-year warranty

JanSport backpack: Backpack with a 30-year warranty

JanSport backpacks have a long tradition. The brand comes from Washington, USA and was founded in the 1960s by three friends. The name of the brand even bears the name (Jan) after one of the founding members, whose backpack design was a great success in the beginning. From the beginning, the backpacks were tested in the field, in nature. Later they were also discovered by students who liked their design and the brand developed a special edition of SuperBreak school backpacks.

Versatile use of JanSport backpacks

JanSport backpacks are versatile. Thanks to the practically designed design, they are suitable not only for nature, hiking or free time, but especially as backpacks for school . Everyone can choose from several cuts and color versions. Each model line has something special:

  • Super Break One
  • Cross Town
  • Big Student
  • SuperBreak Plus
  • Cool Student
  • Doubleton
 JanSport backpack


30 Year Backpack Warranty - Limited Warranty Policy and Guidelines

For over 50 years, JanSport has been designing backpacks that last , so you can go wherever you want, see what you want and wear what you need. The Jansport brand stands behind the quality and durability of every backpack it produces . And since it's been doing it since 1967, it's a guarantee you can count on.

The company manufactures products to last for a longer period of use, but at the same time understands that everything eventually wears out . So when your backpack wears out, as everything wears out, you'll know you've gotten the most out of your gear and your experiences.

What you need to know

  • products of the JanSport brand (including JanSport backpacks ), which are covered by this warranty, are guaranteed to the original owner or the person who received the product of the JanSport brand as a gift, against manufacturing defects in material and workmanship for up to 30 years from the purchase of the product , with the exception of certain limitations listed below
  • this warranty only applies to JanSport products (e.g. backpacks, bags, pouches, suitcases) purchased from authorized dealers
  • warranty does not cover pins, patches or related accessories
  • read the limitations carefully to verify that your product is covered by the warranty
  • if your product covered by this warranty fails due to a manufacturing defect, JanSport will, at its option, repair or replace it free of charge
  • the warranty applies only to unaltered and unmodified parts and original workmanship
  • inappropriate or improperly performed maintenance or repair results in the loss of validity of this warranty
  • non-warranty damage may be repaired at a reasonable cost and return shipping will be charged
 JanSport backpack
JanSport Backpack

Limitations of the 30-year warranty

This warranty does not apply to :

  • damage caused by improper use (for example, when transporting unusual objects)
  • accidents due to negligence
  • rubbing
  • exposure to extreme temperatures, solvents, acids, water
  • tearing
  • degradation by UV radiation
  • normal wear and tear
  • damage during transport (for example by airlines)
  • improper care or natural decay of colors and materials over time and use

What does a defect in material, component and workmanship mean?

Materials and components include zippers, buckles and fabrics. Processing means seams and construction. Defects in materials, components or processing are covered by a warranty of up to 30 years from the purchase of the product.

What exactly does the warranty cover?

The 30-year warranty on JanSport products can be claimed by the original owner of the product or a person who received a JanSport brand product as a gift. The warranty is valid for up to 30 years from the purchase of the product.

Often used (and loved!) products will inevitably wear out over time - textiles will deteriorate and colors will fade.

 JanSport backpack

What is not covered by the warranty?

The warranty covers all defects and malfunctions until the JanSport backpack has been used and worn beyond reasonable repair.

This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over time and use.

Normal wear and tear generally means wear and tear caused by the expected use of a backpack or rucksack over a longer period of time. There are several factors that determine the end of "product life", including the following:

Fabric - if the fabric is stained, degraded, delaminated or damaged, it is the end of the product's life:

  • bleached fabric
  • degraded fabric
  • layered fabric
  • degraded fabric

If a major component fails due to long-term use (such as a handle, suitcase wheel or zipper), the product is considered to have reached its full useful life and is at the end of its life cycle. These are, for example:

  • the handle
  • wheel(s)
  • zipper
  • buckles
  • seams
  • construction

Frequently asked Questions

Who pays the shipping costs?

Damage not covered by warranty may be repaired at a reasonable rate and a return shipping label fee will apply. Before repairing the item, JanSport customer service will contact you directly to discuss your options. Please note that products repaired or replaced under warranty will be sent back to you free of charge.

What if liquids are spilled in my bag?

Liquids spilled inside the products that cause damage to the fabric and/or materials are not covered by the warranty.

How to proceed when returning goods under warranty

For any service at the warranty center, it is necessary to send a completed repair document (JanSport Repair Form) together with the claimed JanSport brand product. Warranty service will determine if the problem is covered by warranty or not. Any warranty repair or replacement will be at JanSport's expense, including all costs necessary to return the repaired or replacement product back to you.

To have JanSport review the warranty , complete the warranty return form

Where to send the claimed goods?

For customers in Europe (except Poland and Great Britain): send your product directly to the warranty service at the following address:

VF Warranty Repair JanSport - UPS Dresden

Goettinger StraBe 3,

01665 Klipphausen


For customers in Poland : send your product directly to the warranty service at this address:

VF POLSKA SP.ZO.O , Napraw Center


91-134 Lodz


 JanSport backpack
JanSport backpack

Other important information regarding the 30-year warranty

  • all shipments to warranty service must be prepaid and insured
  • JanSport is not responsible for lost shipments
  • products repaired or replaced under warranty will be sent back to you free of charge
  • Please note that warranty processing time is currently approximately 3 weeks, but may vary
  • JanSport's policy requires that products accepted for repair be clean
  • if cleaning is required, you will be charged or the product may be returned to you if it cannot be adequately cleaned

To contact JanSport's warranty team directly, please use this email address:

International warranty (outside Europe)

For warranty questions outside of Europe, see the JanSport contacts below, specific to your region , for more information on who to contact and who will help you navigate warranty claims within your region.




France :






Great Britain:

If your region is not listed, you can also contact the US Warranty/Customer Center at: for more information.

Additional Warranty Limitations and Exclusions:

  • this warranty is only available in Europe and only applies to JanSport products purchased from authorized dealers
  • applies only to equipment including backpacks, bags, pouches and other bags
  • JanSport does not provide a warranty for badges, patches or related accessories
  • the exception to this warranty is the warranty on JanSport cooler bags, which is limited to five (5) years, instead of the 30-year warranty; cooling bags of the JanSport brand specifically refer to the Chill Pack and Chill Break models
  • JanSport shall not be liable for direct, incidental or consequential damages of any kind, including damages arising from breach of warranty or condition, such as scratches on the surface of the device, loss of data or loss or destruction of personal property
  • some states and/or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you
  • some countries do not allow limitations on how long an implied warranty lasts, so the above warranty limitations may not apply to you
  • this warranty gives you specific legal rights; you may also have other rights, which vary from country to country, regarding the exclusion or application of implied warranties, incidental and consequential damages, and repairs and replacements
  • consequently, the limitations or exclusions specifically set forth in this warranty may not apply to you


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