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Info
- How and where can I check the status of my order?
- You can find the answers to these questions in the FAQ: Order status
- How to sign up for the loyalty program?
- Benefits of loyal customers
- How to claim a loyalty price through the e-shop?
- You can find the answers to these questions in the FAQ: Loyalty program
- What are the advantages of own account on EXIsport?
- How to register?
- What options does my account provide?
- You can find the answers to these questions in the FAQ: Benefits of registered customers
- Where are the size charts for clothes, shoes, gloves or ski boots?
- How do I view the size chart?
- How do I measure myself correctly?
- How should I correctly measure my chest, waist, hips?
- How do I find out my glove size?
- What does mondopoint (MP) mean in ski boots?
- You can find the answers to these questions in the FAQ: Where can I find size charts
- Where is the product rating?
- Where and how can I write a product review?
- You can find the answers to these questions in the FAQ: Product rating - reviews
- How do I pay for my order?
- How do I choose a payment method?
- How do I pay via Card pay?
- How do I pay with Google Pay?
- How do I pay with Apple Pay?
- How do I change the payment method?
- How do I generate a new card payment in case of an error?
- What if the payment was made twice?
- What are the prices for payment services?
- You can find the answers to these questions in the FAQ: Payment and method of payment
- How do I choose the shipping method?
- What are the shipping options and shipping price?
- What is the price of transport services in EU countries?
- You can find the answers to these questions in the FAQ: Shipment delivery
- For what reason can I exchange the goods?
- How should I proceed when exchanging goods?
- Where can I find the product exchange form?
- Where can I exchange goods?
- Where should I send the goods I want to exchange?
- What must the product have in order for me to exchange it?
- You can find the answers to these questions in the FAQ: How to exchange goods purchased in the e-shop
- For what reason can I return the goods?
- How should I proceed when returning goods?
- Where can I find the return form?
- Where can I return the goods?
- Where should I send the goods I want to return?
- What must the goods have in order for me to return them?
- How should the goods be properly packed?
- What does a product that is incorrectly packaged look like when returned?
- You can find the answers to these questions in the FAQ: How to return goods purchased in the e-shop
- For what reason can I complain about the goods?
- How should I proceed with a product claim?
- Where can I find the product complaint form?
- Where can I complain about goods?
- Where should I send the goods that I want to complain about?
- What must the product have in order for me to claim it?
- Where can I find out the status of my claim?
- You can find the answers to these questions in the FAQ: How to complain about goods purchased in the e-shop
- What is a hashtag?
- How do you write hashtags?
- How are hashtags used?
- How does EXIsport use hashtags?
- How do I tag sports and brands?
- You can find the answers to these questions in the FAQ: Our #hashtags and how to use them
- How do I add photos to Google maps on my computer?
- How do I add photos to Google maps when I have an Android operating system?
- How do I add photos to Google maps when I have an Iphone?
- How do I show and remove photos from the search?
- How do I like a photo?
- You can find the answers to these questions in the FAQ: Adding photos to Google Maps
- How do I add a location rating to Google Maps?
- How do I add a location rating to Google Maps?
- How do I add a location rating to Google Maps?
- You can find the answers to these questions in the FAQ: Reviews and ratings of places on Google Maps
- Why was the order cancelled?
- How will I be informed about a canceled order?
- You can find the answers to these questions in the FAQ: Order cancellation (from the e-shop)
- Who can cancel an online order themselves?
- How can I cancel my online order myself?
- (Until) when can I cancel an online order?
- You can find the answers to these questions in the FAQ: Canceling an order (by the customer)
Related blog posts
FAQ: Order status
Every customer of EXIsport, registered or not, has the opportunity to track the status of their order. You can thus check whether the order has been sent to you, whether it is being processed, etc.
FAQ: Order cancellation (by the customer)
There may be a situation where you want to cancel your order for some reason. Until now, you could do so by phone, for example, through our customer call center. The customer can now cancel the order himself.
FAQ: Loyalty program
We have launched a Loyalty Program for our customers, thanks to which they can enjoy various benefits related to it. The first advantage is loyalty prices. Everyone who signs up gets a virtual loyalty card with an original number, thanks to which he can claim loyalty prices.
FAQ: Benefits of registered customers
Each customer can create their own account on the EXIsport website. A registered customer with his own account has the opportunity to view order history and details, can find out the status of the order and when he paid for the order. The account offers the possibility to download invoices related to orders.
FAQ: Contact
Contact