FAQ: How to return goods purchased in the e-shop

Have you purchased a product in our e-shop and would you like to return it? We will advise you on how to proceed when returning goods. You can return the goods within 14 days of delivery. After this date, it is not possible to return the goods. The money will be returned to you within 14 days of receiving and processing the returned goods.

What goods can be returned?

You can return the goods for the following reasons:

• there is a defect in the goods

• you don't like the product, the size doesn't fit, etc.

What goods cannot be returned?

Based on the general terms and conditions, it is not possible to return:

• goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery

• goods that, due to their characteristics, cannot be returned. Such goods are e.g. impregnation and cleaning agents, footwear treatment agents, underwear, swimwear

• goods which, due to their nature, may be inseparably mixed with other goods after delivery

How to proceed when returning goods - by sending the goods by post or courier:

If you want to exchange goods for goods of a different size or color, fill out the form - Return form. The address of the seller (our e-shop) is already filled in the form. The fields that must be filled in are listed in the form. Data such as the buyer's first and last name and the like can be entered directly into the form.

Print this form and send it along with the invoice and the goods you want to exchange to our address:

Do not send the goods on cash on delivery, because the carrier will return the package to you. The processing time of the application may be extended by the collection period intended for the storage of the package.

Note: Wrap the original box of the goods or other original packaging of the goods in another package and only then stick or write the address. The original box or other packaging must not be damaged or devalued in any other way.

We will refund the money for the goods to the IBAN bank account you specified in the form, according to the Terms and Conditions for returning goods. After receiving the goods, we will try to process your request as soon as possible and we will inform you about the equipment in a separate email.

How to package returned goods

The goods you want to return:

• must be in the original packaging (box)

• must have original tags

• must not be damaged (torn)

• there must be no stains on it

• no part of the goods must be missing

Badly packaged goods make it difficult to identify and slow down the return of money to the customer. Damaged goods will not be reimbursed to the customer.

How the goods should be properly packed

The goods you want to return must be in the original packaging. Shoes (sneakers, boots) must be packed in the original box. The box must not be torn, broken or dirty.

The box must have the original label with information about the goods.

The goods inside the box must be packed in the original packaging. The goods must have original tags that are not damaged or torn.

Clothing such as jacket, sweatshirt, T-shirt, pants, etc. they must be packed in the original packaging. The original tag must be part of the package. These tags must not be damaged or torn.

Goods such as a helmet must be packed in the original box. The box must have the original label with information about the goods.

Inside the box, the goods must be in their original packaging.

The goods must have original tags that are not damaged.

What does an improperly packaged product look like?

Sneakers, shoes, boots, etc. they must not be returned in a plastic bag without the original original box. Footwear must not be worn, damaged, torn or dirty. The original tags must not be missing.

Shoes and other goods sent in a box must be returned in the original box. The box must not be damaged, torn or dirty. Before sending, wrap the box with the goods in paper and write the address of the sender and the address of the recipient on this paper. Never write the address directly on the original box.




The original box must not be taped. The product information label must not be damaged.


Multiple pairs of shoes may not be returned in one plastic bag. Each pair of shoes (sneakers, flip flops) must be separately packed in the original packaging together with tags.

The clothes must not be wrinkled in the packaging. The packaging in which you want to return the goods must be original. The goods must not be missing the original tags.

Clothing must not be worn, damaged, torn. Individual parts of clothing, such as zippers, must not be damaged either.

If you want to return several items of clothing at once, each item of clothing must be in its original packaging with tags. Multiple items of clothing may not be packed in one plastic bag.

Goods such as beans must not be damaged. No parts must be missing from the goods. The goods must be packed in the original packaging.

After the goods you want to return have been delivered to us in Košice, we will check the goods. If it meets all the requirements we require, we will submit a refund request to the economic department. At the same time, we will send you an e-mail that we are solving your request and the money will be returned to your account. The money will be returned to your account within 14 days.

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