FAQ: Creating a customer account

How to create an account on the e-shop / how to register for the e-shop

• How do I create an account

• How do I add a home delivery address

• How do I add a second delivery address

• How do I change my contact details

• How will creating a customer account help me with my order

The EXIsport e-shop provides the possibility of creating a customer account, which can simplify and speed up the purchasing process on our e-shop. The account will keep your contact details, address and place of delivery, your order history, display coupons and allow you to save your payment card details for a quick purchase. 

Registration is required to create a customer account.

Registration, i.e. creation of a new customer account, can be found in the upper right corner of the page.

► Click on the character icon

► You will see 2 options:

1. Login to an existing customer account - by entering an e-mail and password

2. Creating a new customer using an e-mail address

After filling in the email address, click Continue button and other fields will open for you to fill in. Fields marked with * are mandatory. Don't forget to tick the Agree with the Terms and Conditions.

► After successful registration, a confirmation e-mail about the registration will be sent to your e-mail.

► Immediately after registration, you will get to your newly created account. Under "My Account" you will find fields such as My Personal information, Orders history and details, My Addresses, My IBAN, My wishlist, Loyalty system, My reviews, Log out and others.

► In the column "Order history and details" you will find a list of all your orders that were created under your customer account.

► In the column "My addresses" you will find addresses you choose to send the goods to.

► In the column "My IBAN" you will find saved data concerning payments. You can add more IBANs.




► In the column "My reviews" you will find your reviews you wrote to ordered products. 

► In the "Subscribe to the newsletter" column, you can choose whether you wish to receive newsletters and other special offers from us.

► Enter your delivery address in the "Add my first address" field. This step also serves to speed up the order entry. After clicking this part, enter the address to which the parcels will be delivered in the input fields. Click Save button so your address will be saved for future use. You can also add another address and choose different address for different order. 

After filling in the fields, your first delivery address will be saved as follows:

If you wish to enter a second delivery address, click "Add new address" and repeat the process.

After adding the second address, the addresses will be displayed as follows:

► In the column "My personal information" you will find information such as your name and surname, e-mail, password for the customer account. In this box you will also find the option to change your password or e-mail. If you wish to change your login e-mail or password, enter them in the fields below and click "Save".

► In the column "My vouchers" you will find an overview of your vouchers.

► You will be logged out of your customer account using the "Log out" field.

How do I know if I'm currently signed in or signed out of my account?

If you are currently logged into your account, you can see your name next to the stick figure icon in the top right.

If you are a registered customer - the icon and name are green.

If you are also a loyal customer - the icon and name are blue.

If you are not currently logged in, you only see a stick figure in the top right. You can log into your account again by clicking on the stick figure icon.

What are the benefits of creating a customer account?

► Shopping without the need to fill in fields with address and delivery data

► Possibility of quick selection between several saved addresses

► Possibility to save payment data for extra fast purchases, possibility to add several IBANs

► You will be among the first to know about news

► Overview of orders

You can also read more benefits in the FAQ: Benefits of registered customers

After placing all desired items in the shopping cart, click the "Add to cart" button to enter the shopping cart.

If you are logged in to your customer account, the fields for contact and delivery data will be filled in automatically. So you can proceed to the method of payment and methods of delivery of the shipment.

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